TERMS & CONDITIONS OF SERVICE

OUr guarantee

We guarantee our work for a period of two weeks after your service. If you feel your service did not achieve what was agreed during consultation, and that we did not deliver what was promised, we will offer you a complimentary service to the same value. We do not offer a refund.
This does not apply if:

You have simply changed your mind about what was agreed during consultation.
You did not come back to us within the two week period after your service to allow us an opportunity to achieve the desired result.
You were advised that the desired result would most likely not be achieved at the time of service.
You had a hair service at another salon since your visit here.
You decided to leave the salon with wet hair.

cancellation policy

Due to our intimate salon size, cancellations affect us greatly. When you book an appointment with Marie-France Group, we set the time and stylist aside just for you. If you cancel with late notice or simply do not show up at all, it impacts us significantly and inconveniences the many other clients that have been turned away because we were fully booked.

We require a minimum of 24 hours notice if you wish to cancel or re-schedule your appointment.
Please note that if you cancel your appointment within 24 hours of the scheduled time, a cancellation fee of 50% of your standard appointment value will be charged.
Clients who provide less than 24 hours notice are welcome to send someone else in their place to have the booked service(s), or something of similar allocated time, to avoid losing the cancellation fee.

DEPOSITS

In order to secure your 1^st appointment, we require a $50 deposit to be paid at the time of booking. Deposits are redeemable on the day of your appointments.
If you simply do not show up to a booked appointment, the deposit is forfeited as a no-show fee and you may not make any future appointments without payment in FULL at the time of booking.
If a cancellation is made with more than 24 hours notice, the deposit is refunded or forwarded to the new appointment time.
Deposits may also be taken for repeated cancellations and no-show appointments.

GIFT VOUCHERS AND COMPLIMENTARY SERVICES

Do not allow you to request a specific stylist.
Cannot be exchanged for cash or another service.
Cannot be used with any other offer or be redeemed with packages.
Cannot be accumulated.
May only be redeemed by the named recipient.
Are not valid after the expiry date stated.
Are subject to availability.
Must be mentioned upon booking.
Marie-France Group does not take responsibility for lost or expired vouchers.
$20 gift vouchers may only be redeemed against a service $100 or greater.

VIP LOyalty program

Appointments must be pre-booked for 12 months ahead.
Marie-France Group reserves the right to modify or terminate the VIP Loyalty Program, including fees, benefits, and terms, at any time with prior notice to members.
Members may choose to cancel their VIP membership by notifying Marie-France Group in writing.
By participating in the VIP Loyalty Program, members agree to abide by the terms and conditions outlined above. Marie-France Group reserves the right to take appropriate action, including the suspension or termination of membership, in cases of violation of program guidelines.

REFERRAL PROGRAM

To be eligible for the Marie-France Group Hair Referral Program, you must be a current client of our salon.
When referring a new client, they must be a new customer who has not used our services before.
Once the new client has completed their service, you will be notified and the discount voucher will be added to your account.
This discount voucher will be valid for redemption for 6 months from the date of notification.
Our Referral Program is subject to change or can be terminated at any time.
We reserve the right to modify the program rules, referral credits, and eligibility requirements without prior notice. By participating in our Referral Program, you agree to the terms and conditions.